Customer Service & Claims Management at AvivaCustomers contact us for all sorts of reasons. Sometimes to ask a question about one of our products or to update the details on their policy. At other times, it’s to make a claim after a scrape in their car or to secure their home following a break-in. Whatever their issue, people want it resolved quickly so they can get on with their lives. And it’s up to our Customer Service and Claims Management colleagues to be there for them.
To listen. To care.
If you’re a people person, you’ll thrive here – being nothing but yourself while ensuring everything’s done the way it should be (after all, we’re in a pretty heavily regulated industry).
Why join us?It’s hard to beat the satisfaction you feel when you help someone. You’ll get that feeling day-in, day-out here, showing you care and demonstrating your creative side too. That’s because we’ll be all ears if you’ve ideas on things we could do better. Because you’re the one speaking to our customers every day, so you’ll know what people want and where we might be missing a trick.
You can also expect the freedom to be yourself. Yes, we’re a big company, but we value individuality. So, wear whatever you feel comfortable in. Let your personality shine through in every customer interaction. And experience the satisfaction of doing work that matters.
A role you’ll relish, in a place you’ll love
As our Customer Service and Claims Management colleagues in Norwich will tell you, we’ve all the pieces for a perfect workplace.
Where we are and what it’s likeNorwich is a beautiful place. Full of history and character. Fascinating fact alert: this is the most fully-complete medieval city in the country with Europe’s biggest permanent undercover market (perfect if you love to bag yourself a bargain or two).
It’s also associated with a few famous faces. Delia Smith is one of them – she loves the same football team as us. Well, not all of us, we’re a diverse bunch, but Norwich City is the team we work with as a Community Partner. They’ve just been promoted to the Premier League. We can’t take any credit for that though.
Why join us?It’s hard to beat the satisfaction you feel when you help someone. You’ll get that feeling day-in, day-out here, showing you care and demonstrating your creative side too. That’s because we’ll be all ears if you’ve ideas on things we could do better. Because you’re the one speaking to our customers every day, so you’ll know what people want and where we might be missing a trick.
You can also expect the freedom to be yourself. Yes, we’re a big company, but we value individuality. So, wear whatever you feel comfortable in. Let your personality shine through in every customer interaction. And experience the satisfaction of doing work that matters.
What we do – and who we’re looking forYou can join us as a Claims Handler, Customer Service Expert or in a whole host of other roles that are all about delivering brilliant service and shaping the way we work with customers. You’ll need to show empathy as you’ll be advising and supporting people who may have just experienced a car accident, a flood or a health diagnosis. So, you’ll need to be a calm presence in a time of stress, able to carry a conversation and convey vital information.
We want every customer to know we’re helping them and that they’re being valued and cared for. And we want you to stay true to yourself and who you are.
